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We answer every message — typically within 2 business days.
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Include the email you sign in with (if you have an account) so we can find your records.
Common Questions
- Trong ứng dụng ScoreMon: a coin purchase didn't arrive. Coins are credited automatically within a minute of the store confirming payment. If they haven't appeared, restart the app; if they're still missing, email us the store order number and we'll credit it manually.
- Trong ứng dụng ScoreMon: refunds for coin packs. Purchases go through Google Play / the App Store, so refunds follow the store's refund policy — request them from the store first; email us if you get stuck.
- Delete my account: Settings → Delete account, or scoremon.com/account/delete. This is permanent and removes your personal data (details).
- Notifications won't stop: disable them in your device or browser settings — that revokes the token and we can't send anything further.
- A score or result looks wrong: tell us the match and screen — data corrections ship quickly.